CasePlanner for Consumers
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Identity Theft Risk Management and Resolution Software for Consumers
Frequently Asked Questions
Q: "What are the operating system requirements for CasePlanner?"
A: CasePlanner is designed for computer systems running Windows® 2000 or XP operating
systems.
Minimum System Requirements:
Pentium 400 MHz processor
128 MB of RAM
50 MB of available hard disk space
SVGA monitor (800 x 600 resolution or higher)
Mouse
Printer (for printing letters and reports)
Q: "I don't know a lot about computers. Is CasePlanner easy to use?"
A: YES. CasePlanner provides very clear and detailed instructions to guide you through using the software. The screens and functions are all simple and intuitive to make the software very easy to use regardless of your level of computer experience.
Q: "Can I use CasePlanner if I am NOT a victim of Identity Theft?"
A: YES. CasePlanner includes an expansive 75 page Identity Theft Awareness and Prevention Guide™ that explains, in plain English, the multitude of ways that thieves gain access to your personal information, as well as detailed discussions of a multitude of scams and frauds. The Identity Theft Awareness & Prevention Guide™ will help you to understand how fraudsters work, how to spot a scam, and provides valuable risk management and fraud protection tactics.
The software also contains powerful Identity Theft risk management tools, such as the secure Account Register and Personal ID Inventory™, that prepare you to take immediate and decisive action at the first sign of trouble.
Q: "I am a victim of Identity Theft. How do I use CasePlanner to resolve my situation?"
A: CasePlanner's exclusive Identity Theft Resolution Case File System™ walks you through the resolution process from start to finish. It includes detailed instructions and expert resolution tips to efficiently guide you through the process of restoring your identity. The software contains menu-driven logs and documentation screens to help you thoroughly document and organize your case information, and completes and prints the required letters and affidavits at the click of a mouse. All of your case file information can be quickly printed in concise, organized reports that are readily accepted by law enforcement and fraud investigators. You can easily document and maintain organized records for every affected account, track follow-up, correspondence, document clues and discoveries, and even maintain a chronological Journal Of Events. Keep detailed records of contacts with creditors, law enforcement, DMV, U.S. Postal Service, Social Security, and any other agency or organization involved in your case. Document and track criminal and civil court cases and proceedings, and even maintain precise records of all of your case-related expenses.
Q: "Does CasePlanner really work? / What about those "Resolution or Fraud Specialist" programs offered by other companies that charge monthly fees?"
A: YES. Designed by experienced law enforcement officers and financial fraud investigators, CasePlanner is a very powerful and effective tool.
CasePlanner software is used by the nationally-renown Identity Theft Resource Center, and it is endorsed by the prestigious Institute of Consumer Financial Education and has been incorporated into the ICFE's Identity Theft Risk Management Specialist program. It is also offered as a member benefit through the Utah State Bar and the National Notary Association, with new organizations being added on a regular basis.
The fee-based programs offered by many companies charge consumers $10 to $20 every month to perform tasks that the consumer can and should do themselves, if they have the right tools and information. They generally require a Power of Attorney to do this, and are typically limited to only issues involving financial accounts.
CasePlanner provides you with the information, tools, and resources to reduce your risk, and to document and resolve your own case in the privacy of your own home for only a very small one-time purchase of $39.95 and all without any monthly fees.
Q: "My case is not limited to only financial accounts. Can CasePlanner still help me with my other issues such as Driver's License, IRS returns, and cases where the thief used my information to commit crimes?"
A: YES. CasePlanner's Identity Theft Resolution Case File System™ and assistance is not limited to only financial accounts. You can utilize CasePlanner to work through, document, report, and resolve virtually every type of Identity Theft incident and related issues. The software contains a wealth of expert advice, resolution tips, and guided assistance.
Q: "Does CasePlanner provide legal advice?"
A: NO. CasePlanner does not provide legal advice. Every case is different, and you should always consider consulting with a qualified attorney for legal questions regarding your specific case, particularly in extreme cases.Q: "Is the software updated and how do I receive software updates?"
A: YES. To ensure that you always have updated and current information, Global Fraud Solutions regularly updates the CasePlanner software to address new legislative changes and new fraud scams and trends. Content updates are available to the registered software owner at NO COST, and are completed electronically within the software - an Internet connection is required to obtain the software updates. Instructions for obtaining software updates are included in the software package.
Q: "Is the information that I enter in CasePlanner secure?"
A: YES. CasePlanner protects the personal and confidential information that you store in the software through the use of passwords, multiple password re-set questions, and 160-bit database encryption.
Q: "Can I use CasePlanner on more than one computer?"
A: NO. CasePlanner is designed to be used on only one computer.
Q: "What number do I call for Questions or Technical Support?"
A: Toll Free: 877-230-1164, Option 3, or email service@globalfraudsolutions.com
